Privacy Policy

1. Introduction

Pipelinelink ("we," "us," or "our") operates a business-to-business intelligence platform serving manufacturing and industrial organizations. This Privacy Policy explains what information we collect, how we collect and use it, and the choices available to you. It applies to the platform and website at pipelinelink.agency and to related services we provide.

2. Information We Collect

We collect the following categories of information:

• Business contact information — such as name, job title, work email address, work phone number, and employer;
• Company firmographic data — such as industry classification, company size, location, and market activity;
• Platform usage data — such as pages viewed, features used, searches run, and session information;
• Cookies and similar technologies — as described in Section 9 below.

3. How We Collect Information

Information is collected in the following ways:

• Directly from you, when you register an account, request a demo, or contact us;
• From publicly available and licensed commercial data sources;
• Automatically, through usage analytics as you interact with the platform;
• From third-party data partners who provide business and market information.

4. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the platform and its features;
• Improve the accuracy and coverage of our business data;
• Manage accounts, subscriptions, and customer support;
• Send service communications and, where permitted, relevant product updates;
• Comply with legal obligations and enforce our agreements.

5. Data Sharing & Disclosure

We do not sell personal information. We may share information with:

• Service providers who perform services on our behalf (such as hosting, analytics, and payment processing) under contractual confidentiality obligations;
• Legal authorities when required by law, subpoena, or to protect our rights, safety, or property;
• Successors in connection with a merger, acquisition, or sale of assets, in which case this Policy will continue to apply to the transferred information.

6. Data Retention

We retain account information for as long as your account remains active and as needed to provide the Service. When an account is closed, we retain information only as long as necessary to comply with legal obligations, resolve disputes, and enforce our agreements, after which it is deleted or de-identified.

7. Data Security

We maintain industry-standard technical and organizational safeguards designed to protect information, including encryption in transit and at rest, role-based access controls, and regular security reviews. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete personal information we hold about you, to object to or restrict certain processing, and to opt out of non-essential communications. Where the EU/UK General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA) applies, you may exercise the rights those laws provide, including the right to know, the right to deletion, and the right to non-discrimination for exercising your rights. To make a request, contact [email protected].

9. Cookies & Tracking

We use the following categories of cookies and similar technologies:

• Essential cookies — required for sign-in, security, and core platform functions;
• Analytics cookies — help us understand how the platform is used so we can improve it;
• Functional cookies — remember preferences such as saved views and display settings.

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent parts of the platform from functioning.

10. International Data Transfers

Information may be processed and stored in jurisdictions other than your own. Where information is transferred internationally, we apply appropriate safeguards — such as standard contractual clauses and equivalent legal mechanisms — to protect it consistent with this Policy.

11. Children's Privacy

The Service is a business platform and is not directed at individuals under 18 years of age. We do not knowingly collect information from anyone under 18. If you believe such information has been provided to us, contact [email protected] and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be announced on this page with an updated "Last Updated" date and, where appropriate, by direct notice to account holders. Continued use of the Service after changes take effect constitutes acceptance of the revised Policy.

13. Contact

Questions or requests regarding this Privacy Policy may be directed to [email protected].